Your mission
Risk & Compliance Management: Leverage your experience monitoring fraud metrics, managing dispute rates across card processors and alternative payment methods (PayPal, Klarna), and ensuring compliance with card network programs like Visa VAMP and Mastercard SAFE to keep accounts in good standing.
Fraud Prevention & Trend Analysis: Monitor fraud patterns and dispute trends across all payment channels, analyze risk on different levels and collaborate to develop strategies that reduce fraud rates, dispute ratios, and financial exposure.
Processor & Stakeholder Coordination: Coordinate with payment processors, risk partners, and internal teams to maintain compliance and implement risk mitigation strategies.
Team Oversight & Performance: Oversee risk and dispute handling operations, monitor KPIs and compliance thresholds, conduct performance reviews, and implement training to improve accuracy, efficiency, and proactive risk identification.
Data Analysis & Risk Intelligence: Analyze fraud and dispute data using tools (such as Looker), identify patterns indicating fraud vulnerabilities, validate data across multiple systems, and track performance metrics to prevent financial losses and account restrictions.
Continuous Improvement & Cross-Functional Collaboration: Work closely with internal teams (Data, Customer Support, Developer, Compliance, Finance) to optimize risk processes, implement fraud prevention tools, recommend automation, and enhance overall payment security infrastructure.
Industry & Regulatory Awareness: Stay updated on card network regulations, processor compliance requirements, emerging fraud techniques, alert service capabilities, and PCI DSS standards to continuously refine risk mitigation and dispute resolution strategies.